Desktop setup
Include what the Setup Center or qb_doctor reported and which chat client you are connecting.
Support
A real person reads it.
Start with the documentation for operating questions. Send us the details when something is not working or when a licence needs a human hand.
Keys and workstations
Include the order reference and the machine ID shown on the Licence tab when moving a seat.
Workspace access
Include your firm name, the affected client connection, and the time the problem occurred. Never email client credentials.