Desktop setup
Include what the Setup Center or qb_doctor reported and which AI client you are connecting.
Support
A real person reads it.
Ask which product fits before you start, or send us the details when something is not working or a licence needs a human hand. The documentation answers most operating questions.
Direct message
Send us the details.
Start with what you were trying to do, what happened, and what you see. We aim to reply within one business day, Monday to Friday, excluding US federal holidays.
Already using Zeno? Write from Support in the console and your message stays with your account.
Need to send files or logs? You can also email us directly at support@zenofirm.com.
Never email client passwords, banking credentials, or sensitive tax IDs.
Message sent
Thank you. A real person has your message, and a short confirmation is on its way to your inbox. We usually reply within one business day.
Keys and workstations
Include the order reference and the machine ID shown on the Licence tab when moving a seat.
Workspace access
Include your firm name, the affected client connection, and the time the problem occurred. Never email client credentials.