> ## Documentation Index
> Fetch the complete documentation index at: https://zenofirm.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Questions for the client

> Ask the client what a line was, from the console or from your AI, and read the answer where the work is.

Some lines only the client can explain: a card charge with no receipt, a
deposit with no invoice, a payee nobody at the firm has heard of. Zeno keeps
those as questions, sends them in one email with one link, and puts the
answer back on the line, on **Today**, and in your AI's next wake.

## Who does what

| Step | Who | Where |
| - | - | - |
| Draft a question | you, or your AI | **Client questions**, or the **Ask client** link on a bank feed line; your AI uses `qb_ask_client` |
| Send it | a bookkeeper, operator or owner | **Client questions** |
| Answer it | the client | the page the email links to, or a reply to the email |
| Read the answer | anyone who can see the client; your AI | **Client questions**, **Today**; `qb_client_answers` |
| Do the work | your AI, or you in chat | a plan, reviewed as usual |
| Mark it done | a bookkeeper, operator or owner | **Client questions** |

Your AI drafts questions but does not send them. The email goes out under
your name and the firm's, to an address you type on the page. Zeno remembers
the address you last used for each client; it does not read one from
QuickBooks Online.

## What the client gets

One email, from *"Your firm via Zeno"*, listing every question you ticked with
the date, payee and amount of each line. A button opens a page with an
answer box under each question and a place to attach a receipt. The page
needs no account; the link in the email is the key, and it stops working
after 30 days or when you revoke it.

Replying to the email works too. Zeno matches the reply to the email it
answers and records the words as the answer to every question that email
carried. A receipt attached to the reply lands in the client's inbox in Zeno,
pinned to the question.

<Note>
  An answer changes nothing in the books. It is words on the question; the
  plan that comes from it is staged and approved like any other. **Done** is
  you saying the answer has been used.
</Note>

## On the page

**Client questions** shows, in this order: answers waiting for you, questions
drafted and not yet sent (with the send form under them), questions out with
the client, and finished ones folded away. With no client picked it lists
every client's, answers first.

A question the client answered by phone can be recorded by hand with **they
answered by phone**. A question that turned out to need nothing can be closed
with **nothing to do**.

## For your AI

* `qb_ask_client` drafts a question. It writes nothing to the client and mails
  nobody; it tells you the draft is waiting on the page.
* `qb_client_answers` lists a client's questions with their answers.
* `qb_due_work` counts answers waiting, so an agent that wakes on a schedule
  finds them without being told.


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